Refund Policy for CoastAlcomMonsGate
Last updated: 2025-10-01
Thank you for choosing CoastAlcomMonsGate for your pizza cravings. We want you to be completely satisfied with every order placed at coastalcommonsgate.xyz or through our customer team at +1 312-555-0123. This policy explains how refunds, exchanges, and credits are handled for meals purchased from our pizzeria in Chicago, United States.
1. Eligibility
Refunds and credits are available for orders that have not been delivered, or for items that were delivered but not as described or were prepared incorrectly. If you receive incorrect items or portions, please contact us within 48 hours of delivery with your order number and a brief description of the issue. We may request photos to assess the situation. Eligibility for a full or partial refund will be determined on a case-by-case basis by our team at CoastAlcomMonsGate.
2. Non-eligibility
Refunds are not available for orders that were accepted and delivered in good order, or for items consumed in whole or in part if the packaging is intact and the order matches the itemized receipt. We also do not provide refunds for specials or promotions unless the error is on our side or the product is materially different from what was advertised. In cases where a delivery was attempted but the customer was unavailable, a re-delivery or credit may be offered, subject to feasibility and timeliness of the request.
3. Process for requesting a refund
To request a refund, please contact our team through coastalcommonsgate.xyz or call +1 312-555-0123 with your order number, delivery address, and a description of the issue. Please include any relevant photos if available. Our team will review your request within 1–2 business days and respond with the outcome. If approved, refunds will be issued to the original payment method or as a store credit for future orders, at our discretion and in accordance with local regulations. All refunds are issued in $.
4. Timing and method of refunds
Once a refund is approved, the processing time depends on your payment provider. Typical processing times are up to 5–7 business days for credit/debit cards and a shorter window for digital wallets. If a store credit is offered, you will receive a code or an automatic balance credited to your CoastAlcomMonsGate account, redeemable on future orders placed via coastalcommonsgate.xyz.
5. Exchanges and credits
We may offer an exchange or a credit instead of a cash refund at our discretion. If you would prefer an exchange for a similar item, we will do our best to accommodate, subject to availability. Credits issued for failed deliveries, incorrect items, or service issues will be applied to your account and usable for future orders placed within a reasonable time frame as determined by CoastAlcomMonsGate.
6. Special notes for orders delivered to workplaces
For corporate or workplace orders, refunds and credits follow the same principles as individual orders. The person who placed the order must be the primary contact on the account, and all refund decisions will consider any company policies and applicable laws in 60602, Chicago, United States.
7. Data and privacy
We use your order information solely to process refunds and manage service quality. Personal data used in this process will be handled in compliance with our privacy practices and applicable laws. For any questions about data, contact us via coastalcommonsgate.xyz or +1 312-555-0123.
For any further assistance, you can reach us at +1 312-555-0123 or browse more about our services at coastalcommonsgate.xyz. We are dedicated to ensuring your dining experience with CoastAlcomMonsGate remains enjoyable and fair. All payments, refunds, and credits are subject to the currency rules of the country of purchase and will be issued in $.
Address: 125 N State Street, Chicago, 60602, United States